Support & Help
We're here to help. Find answers to common questions below, or reach out to our team directly.
Frequently Asked Questions
How do I reset my password?▾
Go to the login page and tap "Forgot password." You'll receive a reset link at your registered email address.
How do I cancel or manage my subscription?▾
Open Innermost, go to Settings (or Control Center), then tap "Manage subscription." If you subscribed through the App Store or Google Play, you can also manage it directly in your device's subscription settings.
Is my data private?▾
Yes. Your conversations and reflections are encrypted and stored securely. We never sell your data to third parties. Read our full privacy policy for details.
Can I delete my account and data?▾
Yes. You can request full account deletion from within the app under Settings, or by emailing us. We'll remove all your personal data within 30 days.
What devices does Innermost work on?▾
Innermost is available on iOS, Android, and the web at my.getinnermost.com. Your account syncs across all platforms.
Is Innermost a replacement for therapy?▾
No. Innermost is designed to complement — not replace — professional mental health care. It's a space for daily reflection, self-understanding, and emotional support between sessions.
Still need help?
If you can't find what you're looking for, our support team is happy to help. We typically respond within 24 hours.
Email support@getinnermost.comInnermost AI, Inc., 727 Kendall Drive, Laguna Beach, CA 92651